Guiding patients through
60+ hospitals, one route at a time.
In partnership with HID Global, Pole Star embedded real-time indoor wayfinding into hospital mobile apps across a network of more than 60 facilities - turning complex, multi-floor buildings into guided, step-by-step journeys.
Thousands of patients, every day, navigating buildings that are hard to read
Across a healthcare network of more than 60 hospitals, patient orientation and navigation are a major operational and experience challenge. Every day, thousands of patients and visitors must find their way through complex, multi-floor buildings - often under stress and time pressure.
The difficulty is sharpest for first-time visitors and patients with mobility constraints - exactly the people who can least afford to get lost.
Project objectives
Improve patient experience
Make the hospital feel navigable, not overwhelming.
Increase the fluidity of patient journeys
Fewer wrong turns, smoother flow from entrance to appointment.
Reduce stress and confusion
Especially for first-time visitors and those with reduced mobility.
One wayfinding layer, spread across an entire hospital network
The deployment spans a wide hospital network - and had to work the same way whether the building is a single tower or a sprawling multi-building campus.
- Indoor navigation across 60+ hospital facilities
- Coverage of large, multi-building and multi-level environments
- Support for patients, visitors and hospital staff alike
- Integration within existing hospital mobile applications - no separate app to download
One integration pattern, replicated across 60+ sites
Turn-by-turn indoor routes, right inside the hospital's own app
Pole Star delivered an indoor wayfinding solution integrated directly into hospital mobile applications. Patients, visitors and staff locate themselves in real time and follow guided routes to their destination.
Real-time self-location
Users see where they are inside the building - across floors and wings, not just at the entrance.
Guided indoor routes
Step-by-step directions lead each person from where they stand to the exact room they need.
Accessible routing
Routes adapt to specific needs, including accessibility for people with reduced mobility.
Deviation notifications
If a user drifts off the planned path, a dynamic notification nudges them back on track.
Arrival alerts to staff
Automatic notifications on patient arrival help improve coordination and appointment punctuality.
Because it lives inside the hospital's existing app, there's nothing extra for a patient to download - the wayfinding is simply there when they need it.
Positioning that plugs into the systems the hospital already runs
The solution relies on Pole Star's indoor location platform - built to integrate cleanly, without disrupting the digital services the hospital already depends on.
NAO® Mobile
Embedded within hospital mobile applications, so wayfinding rides on the app patients already use.
Precise multi-floor positioning
Accurate indoor location across multi-floor hospital buildings, floor by floor.
Interfaces with hospital IT
Connects to existing hospital information systems - integration without disruption.
Riding on the existing app and information systems means no parallel platform to maintain - the wayfinding layer extends what's already there.
Better navigation, measured on the bottom line
The deployment delivered measurable improvements across the hospital network - where easier navigation translates directly into kept appointments and recovered revenue.
Improved patient experience & satisfaction
A significant improvement in how patients rate their visit.
Reduced stress for everyone on site
For patients, visitors and hospital staff alike.
Delivered in partnership
×
Turn complex buildings into
guided patient journeys.
If patients lose their way in your buildings - and miss appointments because of it - the same in-app indoor wayfinding deployed across this 60+ hospital network can be adapted to your estate, on the apps and systems you already run.
Related healthcare case studies
Hospital · France
AP-HP Saint-Antoine
Indoor positioning supporting navigation and operations in a major Paris hospital.
Read case studyHospital · USA
Northwestern Medicine
Real-time indoor positioning across a large healthcare campus.
Read case studyHospital · Pediatric
Children's Hospital System
Wayfinding and location services tuned to a sensitive care environment.
Read case study