Indoor wayfinding and security,
inside the passenger app
travellers already use.
Major French railway stations are complex, multi-level environments where passenger flows, security operations and incident management must coexist. Pole Star's indoor location serves both travellers and operational teams - from a single deployment, embedded in the official mobile application.
SNCF & Pole Star - in their own words
Watch how SNCF teams describe the deployment of indoor navigation across Paris stations - and what real-time indoor location changed for passengers and operations teams on the ground.
SNCF deployed Pole Star's indoor navigation across its major Paris stations, giving passengers blue-dot wayfinding and turn-by-turn guidance directly inside the SNCF app - without a dedicated download or additional hardware for the traveller.
One deployment, two complementary missions
The project addresses passenger orientation and security operations at the same time - integrated directly into the official passenger mobile application, for a unified experience.
Passenger wayfinding
Travellers locate themselves in real time and follow precise indoor routes across station levels - between entrances, platforms and services.
Security operations
Real-time location of security personnel within station environments, improving coordination and response efficiency during incidents.
Project scope
- Indoor location within multi-level passenger stations
- Support for passengers, visitors and security staff
- Integration into the “Ma Gare” mobile application
- Coverage of public areas and operational zones requiring enhanced security
Where passenger flows and security operations have to coexist
Major railway stations in France are complex, high-traffic environments where passenger flows, security operations and incident management must coexist seamlessly.
Every day, thousands of travellers navigate large, multi-level station layouts - often under time pressure and stress. The same spaces must simultaneously support the teams responsible for keeping them safe.
Improving passenger orientation and wayfinding, while simultaneously reinforcing security operations and incident management.
The solution is integrated directly into the official passenger mobile application, enabling a unified experience for both travellers and operational teams.
Indoor location embedded in the passenger app
Pole Star delivers an indoor location and wayfinding solution embedded within the passenger mobile application - serving travellers and security teams from the same deployment.
Locate yourself, then follow the route
Travellers can locate themselves in real time and follow precise indoor routes across station levels - reducing confusion and delays when moving between entrances, platforms and services.
- Real-time self-location inside the station
- Turn-by-turn indoor routes across multiple levels
- Delivered inside the "Ma Gare" application
Know where your staff are, in real time
The solution supports security operations by enabling the real-time location of security personnel within station environments.
In the event of an incident, location data helps improve coordination and response efficiency by providing accurate situational awareness.
- Live location of security staff
- Accurate situational awareness during incidents
- Coverage of operational zones requiring enhanced security
A transport-ready location platform
The architecture is built to deliver reliable performance in high-traffic railway stations with demanding operational constraints.
NAO® Mobile SDK
For smartphone-based indoor location - the component embedded in the passenger mobile application.
NAO® BlueSpot V4 Rugged
Adapted to large and complex public infrastructures, for reliable coverage in demanding station environments.
Benefits for both passengers and operators
For passengers
Improved passenger experience
Through accurate indoor wayfinding across station levels.
Reduced stress and delays
Within large station environments where orientation is difficult.
For operators
Enhanced security operations
Through real-time location of security staff.
More effective incident management
Supported by accurate location data and situational awareness.
Guide passengers and locate your teams from one deployment
If your site combines public wayfinding with operational or security needs, we can walk you through how one indoor location layer serves both.
- Indoor wayfinding embedded in your own mobile app
- Real-time location of operational staff
- Hardware adapted to large, complex public infrastructures