US FIELD OPERATIONS AND CUSTOMER SUPPORT ENGINEER (H/F) based in NYC

Department : Technology
Type of contract : Job
Location : San Francisco
To support one of its partners’ growth, Pole Star is seeking a Technical Account Manager for its American branch. The successful candidate must possess a broad set of skills. Additionally, he must be self-driven to improve things as they go along, and be able to prioritize. This position will be a part of the French "VIE" program (Volunteer for International Experience opened to French and European citizens): www.civiweb.com  - http://www.ubifrance.fr/formule-vie/vie en bref.html

Under the supervision of the branch manager, you will be responsible for driving up the quality of the deliveries of the NAO® product suite, integrated into the partner’s solution portfolio, to help the partner sustain his substantial growth. You will work closely with the Operations team in North America and R&D team in Toulouse.

This position requires autonomy, self-improvement, ingenuity, empathy, and being able to deal with stress.

What you’ll do:
• Become a trusted advisor to Pole Star partner.
• Be a subject matter expert on Pole Star solutions implementations and deliveries.
• Work closely with our partner’s Field Service Engineering (FSE) team to provide guidance on best practices, policies and procedures, and oversee on-site implementations.
• Deploy our NAO® product suite.
• Gather feature requests from the partner.
• Preparation and delivery of technical product and architecture presentations to our partner.
• Provide compelling presentations and demos.
• Organize and manage communications with the partner.
• Create and execute a continuous training program for the partner’s Operational team and R&D team.
• Contribute to the preparation of technical proposals.
• Connect with technology companies to identify new opportunities.
• Coordinate with R&D and Operational teams based in Los Altos, California and Toulouse, France.

Profil:
• Engineering degree or equivalent, computer dominant, and good knowledge of telecommunications. Knowledge of BLE standard is a plus.
• Passionate about new technologies.
• Strong written and verbal communications skills in English.
• Dynamic attitude, positive, rigorous, self-improving and independent.
• Forward thinking, Customer focused.
• Strong attention to detail, with the ability to prioritize and multi-task.
• Experience in mobile programming (Android and / or iOS) and debugging is a “must”.
• Travel required in USA and Canada.
You will start by a Training session on products and associated techniques at our Toulouse, France Company headquarters before leaving for New York City.
Position available from March 2019. Duration 12-18 months depending on experience.

USA Immigration:
Before applying, make sure to be eligyable for this destination:  https://www.civiweb.com/EN/faq.aspx?FaqId=16   

Period of work

From March 2019 to March 1st 2020
Monthly Wage : 3509 € 

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