Cruise ship — Indoor location for passenger safety and emergency operations
Large ship environments such as cruise ships operate as fully autonomous ecosystems, hosting thousands of passengers and crew members across complex indoor spaces. Multiple decks, public areas, children zones and high-risk technical environments require real-time visibility, precise location services and robust emergency management capabilities, all while preserving a seamless onboard experience.
Pole Star delivers indoor location solutions specifically designed for ship and maritime constraints, enabling operators to secure passengers, protect crew members and manage safety-critical operations at scale, even in fully disconnected or on-premise environments.
Kids Tracking — Real-time child safety across passenger areas
On large cruise ships, child safety is a critical concern due to the size of the vessels, the high number of passengers, and the complexity of indoor layouts, including multiple decks and dedicated activity zones. Traditional supervision methods alone are not sufficient to guarantee continuous visibility or rapid response.
Pole Star enables real-time kids tracking through wearable BLE bracelets designed for children. These devices allow children to be located instantly across all passenger-accessible areas, with positions visualized on multi-deck indoor maps. Location data is refreshed continuously and made available only to authorized users.
Parents can access their child’s location directly through the passenger application, while onboard teams rely on dedicated supervision interfaces to react quickly when needed. Designed to operate at very large scale, the solution supports thousands of bracelets per voyage, delivering low-latency performance and reinforcing both child safety and parental reassurance without impacting the onboard experience.
CO2 Mustering & Emergency Management in Technical Areas
Cruise ships include high-risk technical environments, such as engine rooms and CO₂-protected zones, where emergency situations require immediate, controlled and highly reliable response. In these areas, knowing exactly who is present, where they are located and whether evacuation has been completed is critical to reducing human risk.
Pole Star enables real-time localization and automatic counting of crew members inside CO₂ zones and technical areas, providing safety teams with immediate visibility through dedicated mustering dashboards. Crew members can trigger alerts directly from their badges, ensuring rapid escalation during critical situations, while precise indoor location, automatic counting and real-time supervision support controlled evacuation procedures and enhance emergency readiness in some of the most sensitive onboard environments.
Emergency team tracking & incident response
During emergency situations, intervention teams must be located continuously, mobilized quickly and coordinated efficiently across multiple decks and zones. Pole Star provides real-time tracking of emergency response teams, delivering a live operational view of their positions and movements throughout the vessel.
Centralized supervision interfaces allow safety officers to coordinate actions, monitor response progress and ensure effective deployment of resources. This improves reaction times, coordination efficiency and overall incident management across one or multiple ships.
Special needs assistance & medical alerts
Pole Star also supports assistance and medical alert scenarios for passengers requiring immediate support. Geolocated help buttons allow guests to request assistance with precise location information, while defibrillator access can automatically trigger alerts.
Exact positioning is transmitted instantly to onboard medical and intervention teams, reducing response times and improving the effectiveness of medical assistance in public and high-traffic areas, ultimately enhancing passenger safety and confidence.
A maritime-ready Indoor location architecture
Pole Star’s hospitality solutions rely on a fully on-premise, maritime-ready architecture, designed to operate autonomously and ensure low latency, high availability and data sovereignty. The platform combines NAO® Track for real-time location computation, NAO® Viewer for supervision and operational dashboards, and real-time APIs integrated with existing BLE-enabled network infrastructure.
This architecture enables scalable indoor location services across large ships, multiple decks and safety-critical zones, supporting passenger safety, crew protection and emergency management without dependence on external connectivity.
→ Discover our Ship Use Cases
