Apollo Care - Mobile Staff
Context & challenges
Apollo Care operates a network of 12 senior living facilities, each with its own layout, operational constraints and care workflows. In these environments, staff members are highly mobile and often work alone across residential areas, care units and technical zones.
The primary challenge was to deploy a mobile staff duress solution capable of operating reliably across multiple sites, while also supporting wireless nurse call workflows and leveraging existing network infrastructure.
Project scope
The deployment spans the entire Apollo Care network and includes:
12 senior living sites
Variable infrastructure density with 40 to 100 BLE-enabled access points per site
Indoor coverage across residential, care and service areas
Support for both staff safety and resident assistance workflows
Solution deployed
Pole Star implemented a mobile staff duress solution based on smartphones, enabling care staff to trigger emergency alerts directly from a mobile application. When an alert is activated, the staff member’s real-time indoor location is immediately transmitted to response teams, ensuring rapid and targeted intervention.
In parallel, the solution supports wireless nurse call functionality, allowing assistance requests to be associated with a precise indoor location. This combination ensures continuity between staff safety and resident care workflows across all facilities.
Pole Star architecture & solutions
The solution relies on Pole Star’s indoor location platform and existing network infrastructure:
NAO® Mobile for smartphone-based localization and mobile staff duress
NAO® Track NG for real-time indoor positioning and alert management
Fortinet FortiWiFi and FortiAPs, supplemented with NAO® BlueSpots to enhance indoor accuracy
This architecture enables scalable deployment across multiple sites with varying infrastructure densities.
Operational benefits
The deployment delivers consistent operational benefits across the network:
Improved safety for mobile care staff
Faster response times to emergency situations
Reliable wireless nurse call functionality without heavy dedicated infrastructure
Scalable and repeatable deployment model across multiple senior living facilities
